Each month we will bring you behind the scenes to put the well deserved spotlight on our staff that help us make a difference to communities throughout the North East. Carrying on with this weeks theme of National Apprenticeship Week, our second apprentice to showcase is Leah Hughes, Admin and Reception Apprentice!
Can you give an overview of your role?
As a full time business administration apprentice within the PCP I work with internal staff, external staff and members of the public. I have many duties within my role but my main tasks behind reception consist of guiding all visitors who come through reception, as well as being the main point of contact for all enquiries throughout the building.
Describe a day-to-day in your role
Within my role at the PCP no day is the same. A typical day within my job would be to greet all guests that enter the Centre weather that be staff, tenants or members of the public. I usually start my day by responding to any outstanding enquiries by either email or telephone, once all outstanding admin tasks have been completed, I would move onto catching up with any personal work. This may be my apprenticeship course work or regular admin tasks while being front of house.
What do you like about working for the PCP?
I started my role at the PCP in late November 2022. Though only being a member of staff for a short period of time I feel I have settled perfectly into my job role. I strive to successfully complete my Level 3 business administration apprenticeship and further my career within the PCP.
What is the most rewarding aspect of your role?
The most rewarding part of my job is interacting with members of the public and successfully make all people feel welcome when entering the PCP. I work within the reception/admin department that consists of a small bunch of work colleagues.
Has there been any additional training you’ve done since you started working for the PCP and starting your apprenticeship?
I have not yet completed any other training within my role, however I would be more than willing to grab any opportunities of training to help further my career at the PCP!